Shipping & returns

Last updated: October 2, 2026

Price and print options

On the web, $7 completes one personalized story and includes the print credit for one standard-color softcover. Shipping and applicable tax are separate. Longer layouts and upgraded print options may cost more. You will see the complete price before placing the print order.

Shipping costs and delivery times

Each StorySafari book is printed to order. Current web checkout shows every destination available through StorySafari's Lulu shipping service. Available shipping methods and shipping costs are calculated from the delivery address and shown at checkout before you place the order. Printing usually takes 5–7 business days, and longer during the December holidays; shipping time is added after the book leaves the printer.

Delivery times, and any holiday order-by dates we publish, are estimates rather than guaranteed arrival dates. Carrier delays, severe weather, holidays, customs, and address problems can affect delivery. A valid street address is required; PO boxes are not supported. Some destinations may be unavailable.

Address changes and cancellations

Check the recipient name, book preview, and shipping address carefully before placing the order. If you need to request a change or cancellation, contact support as soon as possible. We will try to help if production has not started, but we cannot guarantee a change or cancellation once a made-to-order book enters production.

Personalized-book returns

Because each book is personalized and made for one family, we cannot accept returns or exchanges for buyer's remorse, a changed mind, or an approved customization after production begins. We do not ask customers to mail personalized books back.

Damaged, defective, or incorrect books

If a book arrives damaged, has a manufacturing or printing defect, or does not match the approved order, contact us within 30 days of delivery. Include the order number and clear photos when relevant. We review the report and photos without requiring you to mail the book back, and make it right with a free replacement or a refund for the affected book.

If tracking shows a delivery problem or the book has not arrived after its estimated delivery window, contact support so we can investigate with the printer or carrier.

How to get help

Use StorySafari support or email nate@storysafari.io. Include your order number when you have one. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.