Shipping & returns

Last updated: August 28, 2026

Price and print options

On the web, $20 completes one personalized story and includes the print credit for one 28-page hardcover. Shipping and applicable tax are separate. Longer layouts and upgraded print options may cost more. You will see the complete price before placing the print order.

Shipping costs and delivery estimates

Each StorySafari book is printed to order. Current web checkout supports delivery to the United States, Canada, the United Kingdom, and Australia. Available shipping methods, shipping costs, and estimated delivery dates are calculated from the delivery address and shown at print checkout before you place the order.

Delivery estimates include printing and transit time, but they are not guaranteed arrival dates. Carrier delays, severe weather, holidays, customs, and address problems can affect delivery. A valid street address is required; PO boxes are not supported. Some destinations may be unavailable.

Address changes and cancellations

Check the recipient name, book preview, and shipping address carefully before placing the order. If you need to request a change or cancellation, contact support as soon as possible. We will try to help if production has not started, but we cannot guarantee a change or cancellation once a made-to-order book enters production.

Personalized-book returns

Because each book is personalized and made for one family, we cannot accept returns or exchanges for buyer's remorse, a changed mind, or an approved customization after production begins.

Damaged, defective, or incorrect books

If a book arrives damaged, has a manufacturing or printing defect, or does not match the approved order, contact us within 30 days of delivery. Include the order number and clear photos when relevant. We will make it right with a free replacement or a refund for the affected book.

If tracking shows a delivery problem or the book has not arrived after its estimated delivery window, contact support so we can investigate with the printer or carrier.

How to get help

Use StorySafari support or email nate@storysafari.com. Include your order number when you have one. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.